LRJ Group utilizes a process that requires a substantial investment of our time and resources. When you hire LRJ Group, you’re entitled to receive a high level of service. But what is the difference between a professional, reliable service and a lower quality of service? What are your rights and obligations as a client? Above all, how do you know when you have received excellence in client service.

Not all Executive Search Firms are the same, so the more you know about the ins and outs of working with us, the greater your confidence will be that we will deliver a successful search and offer full value for your investment. In the belief that well-educated clients always lead to better client/consultant relationships, we offer the following expectations:

The LRJ Group will provide you with an accurate and candid assessment of our capabilities to perform your search.
Before agreeing to undertake any search, the LRJ Group consulting firm will:

Verify that it has the resources, time, knowledge and expertise to handle your specific assignment.
Disclose any and all information with regard to relationships or circumstances that might create actual or potential conflicts of interest.
Disclose limitations arising through service with other clients that may affect its ability to perform the search assignment.
Define with you which part of your organization is the “client” (i.e., which subsidiary, division, department, etc.) and agree upon the period, if any, during which the firm will not recruit from the defined client organization.
Define the scope and character of the services to be provided and the fees and expenses to be charged for the services rendered. This requires that you provide a full and accurate description of your organization, its business needs and culture, the position to be filled, and your criteria for the ideal candidate.
If we, as a search firm, cannot handle your assignment, we will explain why and then refer you to another firm better equipped to meet your needs.

LRJ Group will tell you who will conduct the search.
In addition to the consultant who generates the business relationship, there may be a team of professionals who will handle the

search assignment. We will provide a full and open disclosure in our Scope of Work (SOW) regarding the consultants and their ability to successfully handle the assignment, as well as the resources the firm has available to support the consultant/team working on your project.

LRJ Group will provide a high-level consultative relationship.
“Retained Executive Search Consulting” is defined as a specialized form of management consulting, conducted through an exclusive engagement. Its purpose is to assist your organization in defining executive positions, identifying well-qualified and motivated candidates, and selecting those best suited through comprehensive, quality assured search processes. In addition to locating high quality candidates, LRJ Group will also provide information and feedback that not only helps direct your search for executive talent but can also be used to run your business more effectively. This feedback includes:

Knowledge of the industry in which the search will be conducted, including availability of candidates, comparative assessments of those candidates, and remuneration levels.
General market research regarding how your organization is perceived in the market, what your competitors are doing, and what kind of recruiting strategies may or may not be working at any given point in time.
LRJ Group will hold your information in strict confidentiality.
By the nature of our business, LRJ Group is required not to divulge highly sensitive information about your organization. We treat any and all information you give us with the utmost confidentiality. At the same time, our consultants cannot conduct an effective search without making some information available to potential candidates.

To protect your interests, however, our search consultant should guarantee that s/he will:

Use confidential client information only for the purposes of conducting the assignment.
Disclose client information only to others within the search firm (who may be supporting the consultant on this assignment) or potential candidates who have a need to know the information.
Never use confidential information for personal gain or provide that information to third parties for their personal gain.
LRJ Group will demonstrate a clear understanding of the position, the company and the objectives of the search.
In order to conduct a successful search, our consultant must have a crystal clear understanding of the position to be filled, the requirements of the job and your company culture. Accordingly, we will provide you with a report that details the consultant’s understanding of:

Your desired level and type of experience
The background, education and technical skills needed to successfully perform the position
Responsibilities of the position
Any interpersonal skills needed
We will proactively help you develop, modify and refine your own understanding of the position. To help with this critical step, we need access to all those who participate in the selection process and encourage them to provide full disclosure regarding the position to be filled.

LRJ Group will provide you with regular, detailed status reports (Candidate Matrix) on the progress of the search.
Depending on the position to be filled, the availability of talent and a host of other factors, a successful search can take anywhere from a few weeks to several months. To keep you up-to-date, we will provide ongoing progress reports that include:

The companies at which the consultant has tried to target candidates
The market response to the search
Obstacles to identifying or attracting candidates
Candidates currently being developed
Our policy is to update you regularly at agreed upon times and methods, either by phone, e-mail, written report or some combination of all four. Your preferences are our priority.

LRJ Group will present qualified candidates who fit the position and the culture of your organization.
Our consultants will present you with a range of qualified potential candidates, whom s/he has thoroughly assessed and interviewed. They will be able to discuss each candidate’s:

Experience level and significant achievements relative to the position to be filled
Education and background
Intellectual, interpersonal and motivation competencies
Personal strengths and weaknesses with respect to the position to be filled
Perceived cultural fit
Interest in the position
Remuneration and financial expectations
In presenting candidates, either individually or in a “shortlist,” you can expect our consultants to discuss the interviewing arrangements and other issues that can affect the critical interviewing process. Immediately after you have interviewed candidates, we will solicit your comments and feedback and help you conduct comparative candidate assessment and analysis.

In addition, we will also discuss and agree with you how the process of reference and background checking will be conducted. This should cover references regarding competence and suitability for the job, verification of employment history and educational credentials and other issues such as criminal checks. Your own organization may wish to conduct the background and employment history checks directly or through a third-party investigator. Whoever conducts this process, our priority is that it should be thoroughly completed and to your satisfaction.

LRJ Group will help you negotiate with the final candidate, representing both parties with skill, integrity and a high degree of professionalism.
Once you have selected a final candidate, our consultant’s role changes from that of search agent to negotiator and communicator. At this point, our consultant’s primary function is to help you bring the candidate on board in a manner that facilitates a long and successful stay with your organization. This includes:

Acting as an intermediary between you and the candidate regarding compensation, benefits and other conditions of employment
Feeding back to you any reservations or concerns the candidate may have about accepting the position
Helping the candidate to assess the opportunity
Working with both sides to create a “win” for everyone
LRJ Group will provide you with a reasonable level of follow-through after you have hired the candidate.
Seemingly successful placements can sometimes fall apart during the transition period. As a result, our consultant’s responsibility does not end when the candidate accepts the offer.

Instead, our consultants stay in contact with the new hire as long as necessary to ensure a smooth transition and help them settle into the new position. Above all, our consultants make sure that you are fully satisfied before considering the search a success and concluding the assignment.


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